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Trusted by many

CityTour is a European travel agency. The headquarters of the company is located in Austria.

Challenges

  • building a new CRM system from scratch,
  • processing large volumes of data,
  • importing archived data into the new system,
  • easy to use system for external users.

Solution

CityTour has been managing travel deals and invoices using Excel for years. Unfortunately, the excessive number of files and data turned out to be a problem in organizing effective work. CityTour generated the need to create an offer management system that could handle large amounts of data and was easy and understandable for employees. An important aspect was to import archival data into the newly created system.
Before working with Fingoweb, CityTour cooperated with a company from India. However, the client refused to cooperate due to the long process of creating the system. Fingoweb build 3 main modules within 3 months, which allowed the client to abandon the excel files to a fully dedicated system.
It should be emphasized that we did not use modules partially programmed by a competitor from India. We built the whole offer management system from scratch. The created system that manages offers, orders and invoices is a multilingual project.
It operates in such languages as English, German, French, Italian, Spanish and Polish. Created emails are automatically sent to customers in the appropriate language.

Over the course of several months, the system was expanded with the following features:

  • e-mail automation, when the client can automatically send several e-mails to system users at once;
  • panel for providers, for the organization of transport across Europe;
  • automatic generation of PDF files;
  • integration of payments in Payrex system;
  • coordination of location on the map using the API;
  • interactive transport map using OpenStreetMap API.

The presented graphic design is a concept, created by our UX/UI design team.

Scope of work
  • development
  • tailor-made
  • ux/ui design

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